Refunds & Cancellations

1. Premium Membership Refunds

If you are not satisfied with your Premium membership, you may request a full refund within 7 days of your initial purchase or renewal date. After 7 days, refunds are not available for the current billing period.

To cancel your subscription and prevent future charges, go to your Dashboard → Membership → Cancel Subscription. Cancellation takes effect at the end of the current billing period.

2. Digital Product Refunds

Digital products (courses, templates, software, toolkits) are eligible for a refund within 7 days of purchase if:

• The product is defective or fails to download/access
• The product is materially different from its description
• You have not downloaded or accessed more than 20% of the content

Refunds are not available for products that have been fully downloaded or accessed, or where the issue is due to your device or software incompatibility.

3. How to Request a Refund

Email support@sensecentral.com with:

• Your order number or invoice ID
• The product or subscription you are requesting a refund for
• The reason for your refund request

We will process your request within 3–5 business days. Refunds are returned to the original payment method.

4. Non-Refundable Items

• Membership fees after the 7-day window
• Fully accessed or downloaded digital products
• Promotional or discounted purchases (unless defective)
• Gift purchases (refunds go to the original purchaser)

5. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. Chargebacks result in account suspension and may incur additional fees. We are committed to resolving all disputes fairly and promptly.