Basics 3 min read
Categories of Cost of Quality
Resource : Prevention costs , Appraisal costs ( measuring, evaluating, or auditing ) Failure costs, Internal failure costs ( Prior to delivery…
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Basics 5 min read
Procedure for Handling of Customer Complaints
1. SCOPE The scope of this procedure is applicable to all customer orders and customer related processes. 2. PURPOSE To…
Basics 4 min read
Customer Satisfaction and Customer Delight
Most people think that customer satisfaction and customer delight are the same thing, but they aren’t. Even through the definition…
Basics 3 min read
Factors Affecting Consumer Perception
Although a consumer’s perception of a product or service is at least partially based on his actual experience with the…
Basics 2 min read
Customer Perception of Quality
One of the basic concepts of the TQM philosophy is continuous process improvement. This concept implies that there is no acceptable quality…
Basics 10 min read
Meaning of Customer and Customer Focus
Customer focus is just one aspect of Top Quality Management and refers to paying keen attention to improving customer satisfaction…
Basics 5 min read
Management Commitment to Quality
Management must participate in the implementation project. Management will play a critical role in the leadership of the implementation project.…
Basics 4 min read
McKinsey 7s Model
The model was developed in the late 1970s by Tom Peters and Robert Waterman, former consultants at McKinsey & Company. They identified…
Basics 3 min read
Strategic Quality Planning
In order to understand the concept of strategic management, first we need to understand the literal meaning of the word…
Basics 3 min read
Quality Objectives
Meaning, Synonyms The quality goals are specific, measurable (using key figures), and time-bound (SMART) intermediate steps to fulfil the quality policy. These…
Basics 5 min read
The Quality Policy
To develop a quality management system that works toward effectiveness and positive results, organizations must clearly define their purpose, context,…
Basics 4 min read
Mission and Vision Statements
Vision · Corporate vision is essentially a tone setting idea, which is designed to align and inspire the stakeholders in an…
