Quality Management 3 min read
Shapes of histogram
A histogram can be created using software such as SQCpack. How would you describe the shape of the histogram Bell-shaped: A bell-shaped…
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Quality Management 3 min read
Histogram
Having been in the project management, training and coaching for over last many years, I witnessed that- The histogram is…
Quality Management 3 min read
Check Sheets
The Check Sheet is a simple document that is used for collecting data in real time and at the location…
Quality Management 2 min read
Concepts Process Quality
Process quality refers to the degree to which an acceptable process, including measurements and criteria for quality, has been implemented…
Quality Management 3 min read
Models of Cost of Quality Cost of Quality Model
The identification and application of quality costing can be a very positive driver of quality improvement across an organization, in…
Quality Management 3 min read
Categories of Cost of Quality
Resource : Prevention costs , Appraisal costs ( measuring, evaluating, or auditing ) Failure costs, Internal failure costs ( Prior to delivery…
Quality Management 5 min read
Procedure for Handling of Customer Complaints.
1. SCOPE The scope of this procedure is applicable to all customer orders and customer related processes. 2. PURPOSE To…
Quality Management 4 min read
Customer Satisfaction and Customer Delight
Most people think that customer satisfaction and customer delight are the same thing, but they aren’t. Even through the definition…
Quality Management 3 min read
Factors Affecting Consumer Perception
Although a consumer’s perception of a product or service is at least partially based on his actual experience with the…
Quality Management 2 min read
Customer Perception of Quality
One of the basic concepts of the TQM philosophy is continuous process improvement. This concept implies that there is no acceptable quality…