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← Explore all topicsIntroduction: Why is Relationship Management Important ? If you are working and have a bank account, chances are that you would…
“Novel CRM trends will give marketing and sales professionals all the required data inside their inbox.” − Mary Wardley, Vice President, IDC…
“To give real service, you must add something which cannot be bought or measured with money, and that is sincerity…
“I can’t imagine my life without marketing automation. It’s a no brainer. To me, the fact that so many companies…
“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify…
“How you gather, manage, and use information to serve your clients will determine whether you win or lose in the…
“Ideas are easy. Implementation is hard.” − Guy Kawasaki Implementing a CRM project in an organization takes more than purchasing and…
“People will forget what you said, people will forget what you did, but people will never forget how you made…
“Your relationship with the customers, not the customer’s relationship with your product, is the conduit through which the value flows.”…
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day…
“Your customer doesn’t care how much you know until they know how much you care.” − Damon Richards, Director of Programs, Freewheelin’…
“A business absolutely devoted to Customer Service Excellence will have only one worry about profits. They will be embarrassingly large.”…