Latest Total Quality Management News
What is a quality circle?
Quality Circle (QC) is a small, voluntary group of employees and their…
ISO is a management system standard
International Organization for Standardization is headquartered in Geneva. It is a worldwide…
Total quality management in LIS sector
The growing needs of information make the librarians to think in a…
Benefits of TQM
Customer satisfaction-oriented benefits (Hackman and Wageman, 1995) of TQM are; 1. Improvement…
Total Quality Management
ISO defined TQM as “A management approach of an organization centered on…




