Customer Relationship Management 4 min read
CRM – Building Value for Customers
“Your relationship with the customers, not the customer’s relationship with your product, is the conduit through which the value flows.”…
THE ARCHIVES
Author: Prabhu TL.
Prabhu TL is a SenseCentral contributor covering digital products, entrepreneurship, and scalable online business systems. He focuses on turning ideas into repeatable processes—validation, positioning, marketing, and execution. His writing is known for simple frameworks, clear checklists, and real-world examples. When he’s not writing, he’s usually building new digital assets and experimenting with growth channels.
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CRM – 21st Century Customers
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day…
Customer Relationship Management 5 min read
CRM – Customer Relationships
“Your customer doesn’t care how much you know until they know how much you care.” − Damon Richards, Director of Programs, Freewheelin’…
Customer Relationship Management 8 min read
CRM – Types
“A business absolutely devoted to Customer Service Excellence will have only one worry about profits. They will be embarrassingly large.”…
Creative Problem Solving 1 min read
Objectives of CRM
The most prominent objectives of using the methods of Customer Relationship Management are as follows − ● Improve Customer Satisfaction − CRM helps…
Creative Problem Solving 2 min read
Ingredients of CRM
Take a look at the following illustration. It shows the ingredients that work together to form a successful CRM system.…
Creative Problem Solving 2 min read
Case Study: How Swiss Watches Lost their Market
The Elgin watch company is often used as an example of companies who did not take cure for their market…
Creative Problem Solving 5 min read
Blocks to Innovative Ideas
A creative approach towards problem solving has resulted in the design of training applications which focus on personal feedback and…
Creative Problem Solving 4 min read
Qualities of a Creative Person
Creative people themselves won’t know how creative they are. It is for the others to discover and utilize. Onlookers can…
Creative Problem Solving 2 min read
Creative Problem Solving – Characteristics
Efforts to establish a connection between intelligence and creative problem solving has been taken many times, but after years of…
Creative Problem Solving 2 min read
Paradigm Shift in Problem Solving
A paradigm is a collection of rules and guidelines that helps us achieve success within the boundaries. These boundaries are drawn keeping…