Understanding Performance
What is Performance? Performance could be defined simply in terms of the achievement of quantified objectives. But performance is not only a matter of what people achieve but also how…
Performance Management – Concerns
The following are the main concerns of performance management − Concern with outputs, process and inputs Performance management is concerned with outputs (the achievement of results) and outcomes (the impact…
Performance Management – Characteristics
Performance management is a pre-planned process of which the primary elements are agreement, measurement and feedback. The following are the characteristics of performance management − Measures outputs of delivered performance…
Performance Management – Coaching
Coaching is a personal (usually one-to-one) on-the-job approach that helps people develops their skills and levels of competence. The need for coaching may arise from formal or informal performance reviews…
Management & Learning
Jake Reynolds makes the important point that: ‘Improvement and learning are causally related; obtain the will to improve and the process of learning will follow.’ He also believes that ‘The…
Performance Management – Aims
Performance management is about aligning individual objectives to organizational objectives and ensuring that individuals hold the corporate core values. It provides for expectations to be defined in terms of role responsibilities and…
Performance Management – Forms
Before designing the performance management forms, it is necessary to be quite clear about their purpose. The following questions need to be answered − ● To what extent are these working…
Managing Underperformers
Everyone’s performance is improvable and the steps outlined above apply as much to high performers as to anyone else. But special action may be required to deal with people who…
Improving Individual Performance
To improve performance, therefore, attention has to be paid to − ● increasing ability − by recruitment (people will want to join the organization), selection (choosing the right people) and learning and developing…
Improving Team Performance
A performance management approach to teamwork can be used to improve team performance in the following areas − Setting Objectives Team objectives can be concerned either with the achievement of…
