– ‘I am in-charge – see it my way or I will fire you’. This is generally perceived as self- defeating.
– Conflict arrangement sometimes means tolerating and even inviting some forms of conflict
– Manager’s task is to create climate in which conflicts are addressed constructively
– Personality conflicts are ranked relatively low in intensity but they are most difficult to resolve.
– They are generally woven with technical/communication problems
– Properly managed technical and ethical conflicts are usually fruitful and not harmful.
Differing views provide opportunity for improved creativity.
