It has been found by research that consumers may identify with organizations and may see the overlap between firms’ attributes and their own individual attributes. The concept is important because consumers may seek organizational images that are in harmony with their self-identity.
Organizational misidentification may take place if individuals perceive a conflict between their own attributes and the attributes of the organization. For example, Enron, WorldCom, Parmalat, and HealthSouth were involved in unethical practices and assumed misidentification from customers.
