Customer satisfaction-oriented benefits (Hackman and Wageman, 1995) of TQM are;
1. Improvement in product quality
2. Improvement in product design
3. Improvement in production flow
4. Improvement in employee morale and quality consciousness
5. Improvement in product service
6. Improvement in market place acceptance
Economic improvement-oriented benefits of TQM are,
1. Reduction in operating costs
2. Reduction in operating losses
3. Reduction in field service costs
4. Reduction in liability exposure
Benefits of TQM in Libraries
If implemented carefully, quality management principles yield positive benefits for libraries such as (Miller and Stearns, 1994):
1. Incremental changes lead to continuous improvement – quick solutions may yield only partial results.
2. Forces library managers to develop leadership skills interested of replaying on power within position to obtain results.
3. Increase staff participation in decision-making, thus increasing the feeling of “ownership of decisions and directions once charted.
4. Improves the level of training given to staff, thus increasing skills.
5. Helps break down barriers between library departments and improves communication within the organization.
6. Provides a method of improving services to users in a period to similar resources.
