Tools and Techniques– Pareto and Process Flow Diagram
Pareto Diagram Alfredo Pareto (1848-1923) conducted extensive studies of distributions of wealth in Europe. He found that there were a few people with a lot of money and many people…
What is six sigma?
Before moving forward in order to understand the concept of six sigma, let us first understand the term sigma and statistics. Sigma The term sigma means standard deviation. Standard deviation…
What is a quality circle?
Quality Circle (QC) is a small, voluntary group of employees and their supervisor(s), comprising a team of about 8 to 10 members from the same work area or department group…
Objectives of the study
The specific objectives of the study are: 1. To examine the opinion on the application of Total Quality Management components, viz., Leadership, Policy and strategy, Staff management, Team work, Training…
Need for the study
Management education is essential to improve the technical manpower of our country. In Karnataka many Management and Technical institutions have ISO/NAAC/ NBA certificates but, it seems the quality of education…
ISO is a management system standard
International Organization for Standardization is headquartered in Geneva. It is a worldwide federation of national standard bodies, which are responsible for creating standard for each member country. The creation of…
Total quality management in LIS sector
The growing needs of information make the librarians to think in a logical way so as to satisfy the users at large. Library is the centre of any academic institution.…
Concept of continuous improvement by TQM
TQM is mainly concerned with continuous improvement in all work, from high level strategic planning and decision-making, to detailed execution of work elements on the shop floor. It stems from…
Benefits of TQM
Customer satisfaction-oriented benefits (Hackman and Wageman, 1995) of TQM are; 1. Improvement in product quality 2. Improvement in product design 3. Improvement in production flow 4. Improvement in employee morale…
Components of TQM
The primary focus of this study was to understand the impact of TQM principles on library management. Hence, seven components of TQM were identified after extensive review of literature. The…
