Continuous Quality Improvement
Continuous Quality Improvement is a key element of every quality management system. It is based on the Japanese philosophy Kaizen , which can be translated as “good change” (Kai =…
Overview and rough comparison of the Quality Management systems
Benefits and disadvantages of a (certified) QMS Quality management systems, such as ISO Standards or EFQM, have advantages but also have disadvantages. The following slides give an example : Implementation…
The Cooperation for Transparency und Quality in Healthcare – KTQ
The Cooperation for Transparency and Quality in Health Care (KTQ) is a German provider for a voluntary quality certification for health care organizations, e. g. hospitals, rehabilitations clinics, physician’s practices…
Joint Commission International – JCI
The Joint Commission International is the international branch of The Joint Commission on Accreditation of Healthcare Organization (JCAHO). The later of the two organizations looks back on a long history…
European Foundation for Quality Management – EFQM
The European Foundation for Quality Management is a non-profit-organization based in Brussels, Belgium. The organization was founded in 1989 by 14 European organizations, e.g. British Telecommunications plc, Bull C. Olivetti…
Quality Management Systems in health care organizations
International Organization for Standardization – ISO In 1946 65 delegates from 25 countries met in London at the Institute of Civil Engineers to discuss International Standardization. In order “to facilitate…
Supply chain Management
When the term “supply chain management”, coined in 1982 started to gain popularity in 1990s, it has gained the popularity status of becoming one of the most used buzzword in…
Quality Standard
Knowing the benefits from collaboration is one hand, finding the suitable partnership that could continuously improve with each other is another hand. It is vital for the firm to find…
The Kotler nine quality-price matrix
When a company introduced a new product or service, a company need to consider its actual value to determine the selling price. By comparing the Quality of the firm’s product…
Concept of Quality Cost: Customer-focused
Earlier, in the Cost of Quality section, we have go through the Juran way of dividing the cost into two type of costs: avoidable and unavoidable. But after the development…
